Empower your hotel team
with real-time service management
Plan, organize, and collaborate on any guest request with a real-time platform that adapts to any workflow or type of hotel work.
Active Requests
ManagementMonitor, manage, and delegate guest service requests and checklist tasks in real-time.
Assign to Staff
Towel · Room 116
Pillow
Lucas Bennett created:
Title: Pillow
Location: 224
Please to deliver 2 extra pillow
Bring structure to every request, fast
Real-time Operations Dashboard
Track, dispatch, and review tickets as they happen. Powered live streams, Orbit updates staff devices instantly without requiring page refreshes or complex check-ins.
Requests
All guest requests in one place
Ac Not Cold
Bottle Opener
Luggage Down
211
Luggage Down
Jack Murphy created:
Title: Luggage Down
Location: 211
Guest waiting
Request successfully received by Samuel Foster
Write a message...
Every Request Has Its Own Conversation
Keep every discussion, update, photo, and decision connected to the request. No more searching through chat groups or losing important information.
OrbitInsights.
Gain complete visibility into your hotel operations. Track performance, monitor SLA compliance, identify trends, and continuously improve service quality.
Escalate Issues
Before They Become Guest Complaints.
Automated Escalations & SLA Tracking
Orbit continuously monitors every request and automatically escalates overdue tasks to supervisors and managers. Built-in SLA tracking, instant notifications, and customizable escalation rules help your team respond faster.
Edit Escalation Rule
Level 1 • Configure timeouts and receivers
If 0, this rule triggers immediately when a request is created.
Users who will receive the request and notification at this level.
Groups who will receive the request and notification at this level.
Instant Alerts & Escalation Timeline
Keep every manager notified in real-time with automatic push alerts, while keeping a full timestamped audit log of every escalation event for complete accountability.
Plan Every
Recurring Task.
Keep daily, weekly, and monthly operational projects organized in one shared calendar. Schedule recurring work, assign responsibilities, and ensure nothing gets overlooked.
Department Projects
ManagementManage weekly and monthly operational projects and track team progress.
Ready to Modernize
Your Hotel Operations?
Bring every department together with Orbit and manage your hotel's daily operations from one intelligent platform.