Empower your hotel team
with real-time service management
Plan, organize, and collaborate on any guest request with a real-time platform that adapts to any workflow or type of hotel work.
Active Requests
ManagementMonitor, manage, and delegate guest service requests and checklist tasks in real-time.
Assign to Staff
Towel · Room 116
Pillow
Lucas Bennett created:
Title: Pillow
Location: 224
Please to deliver 2 extra pillow
Bring structure to every request, fast
Real-time Operations Dashboard
Track, dispatch, and review tickets as they happen. Powered live streams, Orbit updates staff devices instantly without requiring page refreshes or complex check-ins.
Requests
All guest requests in one place
Ac Not Cold
Bottle Opener
Luggage Down
211
Luggage Down
Jack Murphy created:
Title: Luggage Down
Location: 211
Guest waiting
Request successfully received by Samuel Foster
Write a message...
Every Request Has Its Own Conversation
Keep every discussion, update, photo, and decision connected to the request. No more searching through chat groups or losing important information.
Just Say It.
Orbit Writes the Request.
Hold the mic and describe the task in your own language. Orbit's AI picks the department, matches the request title and finds the location, so staff only review and send.
OrbitInsights.
Gain complete visibility into your hotel operations. Track performance, monitor SLA compliance, identify trends, and continuously improve service quality.
Escalate Issues
Before They Become Guest Complaints.
Automated Escalations & SLA Tracking
Orbit continuously monitors every request and automatically escalates overdue tasks to supervisors and managers. Built-in SLA tracking, instant notifications, and customizable escalation rules help your team respond faster.
Edit Escalation Rule
Level 1 • Configure timeouts and receivers
If 0, this rule triggers immediately when a request is created.
Users who will receive the request and notification at this level.
Groups who will receive the request and notification at this level.
Extra Towel
Room 304 · Housekeeping · High
- 09:00Request created
by Front Office · assigned to Housekeeping
- 09:10Escalated to SupervisorL1
No response within 10 min
Push sentSKMR - 09:20Escalated to ManagerL2
Still open after 20 min
Push sentJP - 09:23Accepted by Jessica P.
Escalation stopped
Instant Alerts & Escalation Timeline
Keep every manager notified in real-time with automatic push alerts, while keeping a full timestamped audit log of every escalation event for complete accountability.
Your team, connected on every shift
Alerts That Reach Every Phone
Orbit sends push notifications for new requests, escalations and replies to the people responsible, on iOS and Android, even when the app is closed.
Talk It Through Inside the Request
Call a colleague in one tap from the request, or send a voice note, photo or video. The conversation stays attached to the task, so nobody has to ask for context.
Plan Every
Recurring Task.
Keep daily, weekly, and monthly operational projects organized in one shared calendar. Schedule recurring work, assign responsibilities, and ensure nothing gets overlooked.
Department Projects
ManagementManage weekly and monthly operational projects and track team progress.
Know What's in
Every Room.
Run counts and condition checks by location. Set a par level for each item, require a photo as proof, and see at a glance what needs restocking.
From Found
to Returned.
Log every found item with a photo, where it was found and where it is stored. Track who handled it, keep it for the retention period you set, and record exactly who claimed it.
Built for the Whole Operation.
The tools behind every request. Admins set them up once in the web dashboard, and your team uses them every day in the mobile app.
Property
- Buildings, floors & locationsMap your property down to every room, so each request lands in the right place.
- Location historyOpen any room or area to see every request ever made there.
- Request catalogPredefined request titles with icons, organised by department.
Team
- Roles & permissionsDecide who can create, accept, assign, close and reopen requests.
- Departments & user groupsRoute work to a department or to a group that spans several.
- 15 languagesEvery staff member works in the language they read best.
Workflow & data
- ChecklistsBuild or upload standard checklists for routine work.
- Spreadsheets in projectsKeep working sheets right next to the project they belong to.
- PDF & Excel exportExport reports and inventory for audits and reviews.
Ready to Modernize
Your Hotel Operations?
Bring every department together with Orbit and manage your hotel's daily operations from one intelligent platform.